Privacy Policy

Last updated: February 12, 2025

1. Introduction

OpenSty ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and service at opensty.com ("Service"). By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

We collect the following types of information: Account Information: When you create an account, we collect your name, email address, and password. If you sign in with Google, we receive your name and email from Google. Property Information: When you create a listing, we collect property details such as title, description, address, photos, pricing, and availability. Booking Information: When guests submit booking requests, we collect their name, email, phone number, booking dates, number of guests, and messages. Payment Information: Subscription payments are processed by Stripe. We do not store your credit card details. Stripe may collect payment information in accordance with their privacy policy. Usage Data: We collect anonymized analytics data about how you use the Service, including pages visited and features used, through Google Analytics.

3. How We Use Your Information

We use the information we collect to: - Provide, maintain, and improve the Service - Process your subscription and manage your account - Send booking notifications and transactional emails - Display your property listing to potential guests - Forward booking requests to the appropriate host - Analyze usage patterns to improve the Service - Respond to your inquiries and support requests - Comply with legal obligations We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to: - Keep you signed in to your account - Remember your preferences (e.g., language) - Analyze site traffic via Google Analytics Essential cookies are required for the Service to function. Analytics cookies are only set after you provide consent through our cookie banner. You can manage your cookie preferences at any time through your browser settings. Disabling essential cookies may affect the functionality of the Service.

5. Third-Party Services

We use the following third-party services that may process your data: Supabase: Database and authentication provider. Stores account and application data. Stripe: Payment processor for subscriptions. Processes payment information. Google Analytics: Web analytics service. Collects anonymized usage data (only with your consent). Google Maps: Used for address autocomplete on property listings. Resend: Email delivery service for transactional emails. Each third-party service operates under its own privacy policy. We encourage you to review their policies.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes. Booking request data may be retained for a reasonable period after account deletion for record-keeping purposes, in anonymized form where possible.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR): Right of Access: You can request a copy of the personal data we hold about you. Right to Rectification: You can request correction of inaccurate or incomplete data. Right to Erasure: You can request deletion of your personal data. Right to Restrict Processing: You can request that we limit how we use your data. Right to Data Portability: You can request your data in a structured, machine-readable format. Right to Object: You can object to the processing of your data for certain purposes. Right to Withdraw Consent: You can withdraw consent for analytics cookies at any time. To exercise any of these rights, please contact us at info@opensty.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include: - Encryption of data in transit (TLS/SSL) - Secure authentication with hashed passwords - Regular security reviews of our infrastructure - Access controls limiting who can access personal data However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: Email: info@opensty.com Website: https://opensty.com